Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We only accept exchanges if:

• The item is in new, unused condition with all original tags and packaging attached.
• You contact us within 3 days of receiving your order.
• The item you need is currently in stock.

Refunds
We only offer refunds or replacements if:

• You receive the wrong item due to our error.
• Your order arrives damaged during shipping.

To request a refund or replacement, please contact us within 3 days of delivery. Include:

• Your order number.
• Clear photos of the item and any damage.
• A brief description of the issue.

If your claim is approved, we will provide a replacement, store credit, or refund at our discretion.

We Do Not Accept Returns or Refunds For:

• Change of mind.
• Ordering the wrong item, size, or color.
• Normal wear and tear.
• Minor variations in color or appearance due to lighting or screen settings.